Frequently Asked Questions

Have a question? We've got you covered.

Orders

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at support@trendyfans.shop.

We'll do our best to help before your order enters the fulfillment or shipping process. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Can I add an item to my order after placing it?

Orders are processed as quickly as possible, so we can't guarantee that additional items can be added after an order has been placed.

Contact us as soon as possible and we'll check what we can do.

Shipping

Do you offer free shipping?

Yes! TrendyFans offers free shipping on our products.

How long does delivery take?

Delivery times vary depending on the product, destination, and shipping method.

Orders typically require 3–5 business days for processing before shipment. Estimated delivery times may vary by product and destination.

Delivery estimates are not guaranteed and may occasionally be affected by customs, weather, holidays, carrier delays, or other circumstances outside our control.

Will I receive tracking information?

Yes. When tracking is available, we'll send your tracking information to the email address provided with your order.

Please note that tracking information may take a few days to become active after your order has been shipped.

Will my items arrive in separate packages?

They might. If your order contains multiple products, items may be shipped separately depending on product availability, fulfillment location, or shipping method.

This means you may receive multiple packages at different times and may receive separate tracking information.

What if my package is delayed?

Shipping times are estimates and occasional delays can happen due to customs, weather, holidays, carrier delays, security inspections, or other circumstances outside our control.

If your order is significantly outside the expected delivery timeframe, contact us at support@trendyfans.shop and we'll help you check its status.

What happens if I enter the wrong shipping address?

Please carefully check your shipping address before completing your order.

If an incorrect or incomplete address causes a delivery problem, additional shipping or handling costs may apply, and a refund or replacement may not be available.

If you notice an error after placing your order, contact us immediately.

Returns & Refunds

What is your return policy?

Our Returns & Refunds Policy covers eligible situations such as damaged, defective, incorrect, or missing items.

For full details, please see our Returns & Refunds Policy.

What if my item arrives damaged or defective?

Please contact us as soon as possible after receiving your order and provide your order number along with clear photos or videos showing the issue.

We'll review your request and let you know the next steps.

What if I receive the wrong item?

Contact us at support@trendyfans.shop with your order number and clear photos or videos of the item you received.

We'll review the issue and help with the appropriate resolution.

What if my order doesn't arrive?

If your order has not arrived within the expected delivery timeframe, contact us with your order number and tracking information.

We'll review the shipment status and help determine the appropriate next step.

Products & Payments

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary depending on your location.

Are product colors, sizes, and specifications exactly as shown?

We do our best to display product information accurately. However, colors may appear slightly different depending on your screen, and measurements may have small variations.

Please review the product description, images, and available size or specification information before ordering.

Still have a question?

We're happy to help.

Contact us at support@trendyfans.shop and we'll get back to you as soon as possible.