Returns & Refunds

At TrendyFans, we want you to be happy with your purchase. If something isn't right with your order, please contact us and we'll review your request.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, incorrect, or with a missing part, please contact us at support@trendyfans.shop as soon as possible.

Please include:

• Your order number

• A clear description of the problem

• Clear photos or videos showing the issue

• Photos of the product and packaging when relevant

We may request additional information if needed to review your claim.

Depending on the situation, an eligible claim may be resolved through a replacement, resend, partial refund, or full refund.

For products covered by our supplier's after-sales policy, claims for ordinary and electronic products should generally be reported within 30 days of delivery.

Wrong or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us with your order number and clear photos or videos.

We'll review the issue and, where eligible, arrange an appropriate resolution such as a replacement, resend, or refund.

Change of Mind & Unwanted Items

For customers outside jurisdictions where mandatory withdrawal rights apply, TrendyFans does not generally offer refunds simply because a customer:

• Changes their mind

• Doesn't like the product

• Ordered the wrong item or SKU

• Chose the wrong size when the correct size was supplied

• No longer wants the product

These situations may not be covered by our supplier's refund or resend policy.

If you are located in a jurisdiction that provides a mandatory statutory right of withdrawal or return, those rights apply where required by law.

EU & Other Statutory Consumer Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded.

For eligible EU online purchases, consumers generally have a 14-day right of withdrawal from the day the goods are delivered, subject to applicable legal exceptions.

Where statutory consumer rights apply, they take priority over the terms of this policy.

Return Instructions

Please do not send a product back to any address unless our support team has specifically instructed you to do so.

Some returns may need to be handled through our fulfillment partner, and CJ states that returns, when accepted, may need to be sent to its China warehouse. CJ also notes that international returns can be costly and time-consuming.

If a return is approved, we will provide the appropriate return instructions.

Refunds

Once a refund has been approved, we will process it through the original payment method where possible.

The time it takes for the refunded amount to appear in your account can depend on your payment provider or bank.

For statutory refunds, applicable local consumer laws will determine the required refund timeframe and any applicable conditions.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@trendyfans.shop.

We may be able to cancel an order before it enters processing or fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible.

CJ states that eligible cancellations can receive a full refund before the product has been processed by its warehouse, subject to applicable exceptions.

Important Notes

Refund or replacement requests may not be accepted when an issue results from:

• An incorrect or incomplete shipping address provided by the customer

• Failure to complete required customs procedures

• Refusal or failure to collect a package

• Ordering the wrong product or SKU

• Normal differences that were clearly disclosed in the product description

• Minor variations that do not indicate a defect

CJ specifically lists several of these situations among disputes it does not accept.

Need Help?

If you believe your order has an issue, please contact us at:

support@trendyfans.shop

Please include your order number and any relevant photos or videos so we can review your request as quickly as possible.